Frequently Asked Questions – YoLearn AI Help Center

Find answers to common questions about the YoLearn AI tutoring platform, voice call features, subscription pricing, token systems, teacher tools, and data privacy. If you have any additional queries, feel free to reach out to our customer support team.

What is YoLearn.ai and how does it help students?

YoLearn.ai is an AI-powered personalized learning platform that provides school students and competitive exam aspirants with a 24/7 personal tutor. The platform combines real-time voice tutoring with an interactive digital whiteboard to resolve academic doubts, explain concepts step-by-step, generate personalized mock tests, and build daily study habits. It supports board exams and national competitive entrance exams like JEE and NEET by adapting to the student's unique learning pace and grade level.

How does the voice call and digital sketchpad feature work?

Unlike standard text chatbots, YoLearn allows students to speak naturally to their AI Tutor. During a voice call, the student describes their doubt or reads out a question. The AI Tutor explains the answer verbally, using natural speech patterns. At the same time, the tutor writes derivations, draws diagrams, and outlines equations on an interactive digital sketchboard on the student's screen. This synchronized voice and visual feedback mimics a real human tutoring session, improving concept comprehension and retention.

What are tokens and how are they used on the platform?

Tokens are the primary credit system used on YoLearn to access AI services. Different activities consume different amounts of tokens. For example, text-based queries consume minimal tokens, while real-time voice calls and digital whiteboard sessions consume more tokens per minute because of the high computing power required for voice processing and live rendering. Each subscription plan (Starter, Pro, Elite) grants a monthly token balance, and students can purchase top-ups at any time if they run out of tokens during high-intensity exam seasons.

Can YoLearn help with JEE and NEET preparation?

Yes. YoLearn is highly optimized for national entrance exams like JEE Main, JEE Advanced, and NEET. The AI models are trained on extensive databases of competitive exam syllabus questions, past test papers, NCERT books, and renowned reference guides. In addition to doubt solving, the AI Coach generates custom mock tests, tracks numeric precision, analyzes timing, and creates target revision plans to help students strengthen weak chapters and build exam-taking confidence systematically.

Who are the expert avatars on the platform?

YoLearn features AI avatars modeled after legendary educators and textbook authors, including renowned Physics expert DC Pandey. These avatars are trained to explain concepts, guide students through derivations, and solve numerical problems in the specific teaching style, sequence, and methodology of the expert. This gives students access to top-tier mentorship and high-quality explanations, regardless of where they live.

Is YoLearn.ai safe and secure for minors?

Student safety is our absolute priority. YoLearn.ai is built in strict compliance with COPPA, GDPR, and the Digital Personal Data Protection Act (DPDPA) of India. The platform enforces rigorous content filters to ensure all conversations are safe, age-appropriate, and strictly educational. We require parental consent for children under the age of 18, encrypt all voice and text data, and never sell student data or profile information to third parties.

Can teachers sign up and use YoLearn?

Absolutely. YoLearn features a dedicated suite of AI tools for teachers and educators. Verified teachers can create their own AI avatar (Digital Twin), customize its knowledge base with their class notes, and share it with their students for 24/7 support. Teachers also gain access to 48+ AI workspaces that automate lesson planning, worksheet formatting, test question generation, and progress tracking, helping them save hours of prep time every week.

What is the refund policy and how can I manage my subscription?

YoLearn offers a flexible, user-friendly subscription model. You can upgrade, downgrade, or cancel your subscription plan at any time through your user profile settings. If you cancel your monthly subscription, you will retain access to your remaining tokens until the end of your billing cycle. We use secure Razorpay and Stripe payment channels to ensure transaction safety and offer a 7-day refund window for unused tokens if you are not satisfied with your experience. For support, you can contact us at support@yolearn.ai.